How do you create an engaged customer base for your business? In other words, how do you create and build and maintain high levels of customer loyalty? Well, fortunately, you know the answer, and it's called the golden rule, is treat other people the way you would want them to treat you. In fact, if you think of your customers like the most important members of your family, ask yourself, how would I treat somebody that I liked, loved, cared...

Now, I came across this study and this study is quite eyeopening and it shows you how you can influence somebody with a simple phrase that is negative. Yeah. Here it comes. They did a study and what they were looking to do is that they had a person who needed money for a parking meter, right, person needs money for a parking meter, and the study would say, just approach any random pedestrian and asked them if they would...

Today I want to post about that one statement, that one comment that customers make at the end of your presentation that you hate to hear, and the words are, "Let me think about it." Don't you just hate that when you do a presentation, you think you've done everything right, you're ready to make the clothes, and the customer says, "Let me think about it." Why does the customer say, let me think about it? Well, there are several...