With cell phones being such a hot commodity today, it makes sense that cell phone distributors are going to be in high demand. These individuals are constantly dealing with an ever-changing technology base and products coming in and out. Because there is so much going on at one time, it is more important than ever that you take care of your customers to keep them coming back. It’s easy to see how something could slip through the cracks with such a busy schedule. But, that’s the last thing you want to happen. Not providing excellent customer service to all your clients could end up costing you your reputation and valuable customers. Check out the following tips for cell phone distributors to determine how the right software can help you boost sales today.
Deliver accurate invoices and estimates on time.
When dealing with any large cell phone order, customers will often ask you to provide them with an estimate for how much their wholesale order is going to cost. Part of that estimate is that they are going to want a printout of what your costs are going to be. That allows them to compare it with other estimates and make an informed decision about who they want to go with to do the job. You need to be able to give them the estimate right there during your phone or in-person conversation with them. They don’t want to wait weeks to get an estimate sent to them. They want it then and there. You need to be able to accommodate your customers’ needs to the best of your ability.
Show up to every appointment as scheduled.
Nothing screams poor customer service than not showing up to an appointment when you are scheduled to be there. Regardless of whether it is to give an estimate, discuss products or deliver an order, you need to make sure that you arrive when you tell the customer you are going to be there. It is important that you have a scheduler to enter all of your appointments into to make sure no one gets left behind. This makes sure you don’t garner a reputation for not showing up to appointments or leaving your customers waiting for their products to be delivered.
Accurately document every job you go to.
Beyond having a scheduler where you can enter appointments you have coming up, you also need a tool that allows you to enter important information about every current order en route and any new ones in process. If you are in the middle of a major wholesale order, you want to be able to document what’s going on so that everyone knows what needs to be done and when. This ensures all of your employees are on the same page for each order you have on the books.
Give all employees the tools they need to succeed.
As a business owner, you need to make sure all of your employees are equipped with the tools they need to be successful in every facet of their job. This means being able to quickly answer any questions customers might have about your products, their balance and what the status of their order is. Everyone needs to have access to this information at all times. You don’t want to make customers wait for a return call from another staff member when you could equip everyone with the tools they need to succeed.
By accounting for the above, you can make sure no customer ever has a negative experience with your cell phone distribution company. If you aren’t sure how to go about bringing all of these elements into play, contact us to discuss our software management solutions designed for businesses just like yours. Our goal is to help you succeed as a business owner. The time to embrace change is now.